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We completely understand that choosing the right colour from a computer screen cannot always be easy, to ensure the exact colour please purchase our sample swatch card.

You may exchange your item if the seal or product packaging is still intact. Items must be returned within 7 working of receipt, unopened.  

Please note if you choose a 'free shipping' option, a fee will be deducted to cover original shipping costs if you return for a refund only.

Before returning or exchanging, please make sure the security seal has not been removed or damaged, and that the tester piece of hair is returned in its original state.

Due to hygiene reasons, we only offer refunds/exchanges on hair products that have not been opened, worn or tampered with. All packaging must be returned in a suitable condition with any return or exchange. 

Click here (https://returns_form.pdf) to download your returns form, please print it & fill it in correctly.A free exchange only applies to one exchange (we will ship the replacement back to you free of a postage charge), if you need to exchange twice on the same order, a small shipping fee will apply.

You will be refunded the product price at the time of purchase only, postage is non-refundable.We cannot refund or exchange re-dyed/coloured hair extensions.
If returning for a refund and you claimed a free gift, you must return the gift or this will be deducted from your refund total.