Our products are sent from the UK by DHL tracked & signed delivery services.
Worldwide orders are sent using an International Signed For service. All services require a signature upon delivery; someone should be at the delivery address to receive the item.
It is the responsibility of the buyer to make sure that the address has been entered fully and correctly at checkout. Once an order has been placed we are unable to change the delivery address due to strict shipping schedule. Please double-check the address you are entering as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
DHL do not deliver to P.O Box addresses. If you have entered a P.O box or Military base address, you will be contacted prior to dispatch.
Most items (depending on stock) are shipped within 5 working days of receiving payment. This dispatch time does not include ‘pre order’ or custom items. Pre & Custom Orders will have a different estimated dispatch time.
We cannot guarantee that you will or will not be charged any customs taxes. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Please note some USA & European Union Countries will not have to pay taxes.
Should you wish to change your order after making it but before dispatch please note the following timescale:
Orders placed via an express service (Next day or DHL) have 30 minutes from placing their order to amend/cancel. Orders placed via a standard service have an hour to amend/cancel.
If you do not contact us in this timescale, we can't confirm your order will not of already been dispatched as we have several collections for orders throughout the day. We will try and assist you and if possible we will help but once you have placed your order please do note that once dispatched we can't do anything further in terms of changing or amending orders.
Remote Area Delivery in the UK
If you live in one of the UK's designated remote areas, the price to pay for living in a beautiful place is extra postage costs. Should your order get flagged to us as Remote, we will contact you to pay the surcharge. Usually this cost will be £10. This fee is levied to us on top of the original postage costs. Should you not wish to pay the remote charge, we will cancel the order and refund any monies owing in full. Unfortunately the remote area surcharge is not a charge applied by Beccas Hair and is applied by the postal/courier service used.
FREE on orders over £150
Remote Delivery Areas (Worldwide)
If you live in a designated remote area, the price to pay for living in a beautiful place is extra postage costs. Should your order get flagged to us as Remote, we will contact you to pay the surcharge. Usually this cost will be approximately £10. This fee is levied on top of the original postage costs by the courier. Should you not wish to pay the remote charge, we will cancel the order and refund any monies owing in full. Unfortunately the remote area surcharge is not a charge applied by Beccas Hair and is applied by the postal/courier service used.
Approximate delivery times:
WITHIN UK – 1 to 3 working days
USA & EUROPE Standard - 3 to 5 working days
WORLDWIDE Standard – 7 to 14 working days